LEGAL

Refund & Returns Policy

If we cannot supply an item, we will provide a full refund within 30 days. Unopened, unused goods in original packaging may be returned within 14 days of delivery for a change of mind, subject to reasonable return costs and inspection.

Defective goods

Your rights under the Consumer Protection Act apply. Contact us promptly with the order reference, fault description and supporting photos where appropriate.

Inspection and testing

Reported faults require assessment. Where physical inspection is needed, we must receive, inspect and test the item before confirming a remedy. Equipment requiring manufacturer assessment is returned to the manufacturer for inspection and testing. We coordinate the manufacturer’s refund or credit process and handle the applicable customer refund. Manufacturer transport, assessment and processing take time. A refund legally due to you will not be withheld solely because the manufacturer has not reimbursed us. Returning an item does not automatically approve an immediate cash refund. We will confirm receipt and an expected assessment completion date, explain any additional testing and provide an updated date before the expected completion date. We will share the findings in writing and resolve the matter without unnecessary delay. If a reported fault cannot be reproduced, we will explain the tests and invite further information. For qualifying defective goods under the Consumer Protection Act, the customer retains the right to choose repair, replacement or a refund. Other mandatory return rights remain protected.

How to request a return

Email support@digital-gen.co.za. Do not send goods until return instructions are issued.